VIEWER HELP
If you're experiencing any problems with the event please do read our help guides below.
PROBLEM: The stream keeps buffering or not playing smoothly.
SOLUTION: Click on the cog icon bottom right of the video window and change the quality to AUTO.
If this does not help please refresh the browser window. You may be trying to force the stream to
display in a higher quality than your broadband can smoothly deliver.
PROBLEM: The picture quality is very poor.
SOLUTION: Click on the cog icon bottom right of the video window and change the quality to 1080 or the highest number shown.
This will then up the stream quality to HD. If you experience any buffering please see above.
PROBLEM: I can't hear any sound.
SOLUTION: Some web browsers do not allow the sound to play without you unmuting manually first.
If this is the case you should see a warning message at the top of the video window that prompts you to unmute.
If you dont see this click on the speaker icon bottom right to turn on the sound and ensure you PC speakers are turned up.
VIDEO WINDOW
CHAT WINDOW
OTHER
If you have a problem not listed here please email admin@solo16.co.uk or call 0330 133 0790
HOW DO I ASK A QUESTION?: Click your mouse in the 'Ask a question' or chat box. Type your question then click SEND.
WILL MY QUESTION BE ASKED AT THE EVENT: The event moderator will aim to answer as many questions as possible in the time allowed.
NB: A chat window may not be included in your event.